2388 Cobb Pkwy SE, Smyrna GA 30080

Mon-Sat 9am-7pm/ Sun 12pm-5pm) EST.

(770) 916-1990

  • Free shipping over $150

  • Open 7 Days a Week

  • Easy returns

  • Black Owned

Returns Policy

Most items, except those listed below, purchased on atlbeautydepot.com may be returned to our local Atlanta Beauty Depot Beauty Store. In general, your return should meet these guidelines:

  • Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged are not eligible for a refund or replacement.
  • In the case of receiving a damaged item(s) or shipping back damages, please contact Customer Service prior to taking any actions.
  • Credit will always be issued to the same method of payment for which they were paid for.
  • Shipping is refunded only if the item was shipped incorrectly, damaged, or defective.
  • Please include the packing list that came with your order in your return packaging or when you visit the store.

Exceptions to Regular Online Returns

  • Furniture and Salon Equipment: These items cannot be returned directly to the Atlanta Beauty Depot IIbeauty.com fulfillment center without prior authorization. Please call (770) 916-1990 for more information on returning these items. Please note, a 20% restocking fee may be applied.
  • Online Only: Items available online only must be returned to our fulfillment center and cannot be returned to a store.
  • Hair Extensions, Body Jewelry and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings: Due to health and hygiene concerns, we do not accept returns of these items.
  • Electrical Items and Shears: These may be returned to the Atlanta Beauty Depot IIbeauty.com fulfillment center within 7 days of delivery. Please note, your packing list/receipt is needed for in-store returns. After 7 days and if the electrical item is defective, please return items to manufator for return.
  • Clipper and Trimmer Sales are Final Clippers and trimmers are all sales final. Refunds or exchanges will only be issued in-store on clippers and trimmers that are unused, in the original packaging, and with a receipt purchased within the last 7 days.
  • Affrim or PayPal: Items shipped to you that have been purchased with Affirm or PayPal must be returned to cannot be returned to our store. You must put in a claim with your finance company.
  • Promotional and Free Items: Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves.