Most items, except those listed below, purchased on atlbeautydepot.com may be returned to our local Atlanta Beauty Depot Beauty Store. In general, your return should meet these guidelines:
- Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged are not eligible for a refund or replacement.
- In the case of receiving a damaged item(s) or shipping back damages, please contact Customer Service prior to taking any actions.
- Credit will always be issued to the same method of payment for which they were paid for.
- Shipping is refunded only if the item was shipped incorrectly, damaged, or defective.
- Please include the packing list that came with your order in your return packaging or when you visit the store.
Exceptions to Regular Online Returns
- Furniture and Salon Equipment: These items cannot be returned directly to the Atlanta Beauty Depot IIbeauty.com fulfillment center without prior authorization. Please call (770) 916-1990 for more information on returning these items. Please note, a 20% restocking fee may be applied.
- Online Only: Items available online only must be returned to our fulfillment center and cannot be returned to a store.
- Hair Extensions, Body Jewelry and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings: Due to health and hygiene concerns, we do not accept returns of these items.
- Electrical Items and Shears: These may be returned to the Atlanta Beauty Depot IIbeauty.com fulfillment center within 7 days of delivery. Please note, your packing list/receipt is needed for in-store returns. After 7 days and if the electrical item is defective, please return items to manufator for return.
- Clipper and Trimmer Sales are Final Clippers and trimmers are all sales final. Refunds or exchanges will only be issued in-store on clippers and trimmers that are unused, in the original packaging, and with a receipt purchased within the last 7 days.
- Affrim or PayPal: Items shipped to you that have been purchased with Affirm or PayPal must be returned to cannot be returned to our store. You must put in a claim with your finance company.
- Promotional and Free Items: Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves.