FAQs
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Do you have a physical store?
Do you have a physical store?
Yes! We have a traditional brick and mortar store located at: 2388 Cobb Pkwy, SE. Smyrna GA 30080 (Best Buy shopping plaza behind Bruster's Ice Cream)
Are you guys Black Owned?
Are you guys Black Owned?
Absolutely! We've proudly remained a black-owned and family-operated business ever since our establishment in 2006.
We greatly appreciate your ongoing support.
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
How can I view the status of orders that have been placed?
How can I view the status of orders that have been placed?
You can click on the My Accounts tab at the top of the page to log into your account. This page lists all your orders. If you did not create an account you can email or call us:orders@atlantabeautydepot.com or/and 1-770-916-1990
When can I expect my order?
When can I expect my order?
It takes about 3 - 5 business days for most of the 48 US contiguous states. Other states and territories may have slightly longer delivery times. During holidays and poor weather, shipping could take about 4 - 7 business days.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
How long will it take to process my order?
How long will it take to process my order?
Most orders are processed on the same day. If you place your order before 12:00 pm EST your order is shipped that day.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
What will the shipping cost me?
What will the shipping cost me?
All products have free shipping options. Upgraded Express USPS Shipping is an extra charge.
Do you ship to Canada or internationally?
Do you ship to Canada or internationally?
Sorry, We do not, but we do ship to military APO/FPO via USPS.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
How can I contact someone if I have a question?
How can I contact someone if I have a question?
You can reach us by calling Store 1-770-916-1990Store hours: Monday - Saturday 9:00 am -7:00 pm EST.Sunday 12pm -5pm EST.You can also email us at contact@atlantabeautydepot.com
Services
Do you guys service tools?
Do you guys service tools?
Yes. We do minor services such as replacing blades, switches, covers, and cords. We do not guarantee repairs on any tools especially on tools that have been dropped. Many manufacturers these days are using digital technology and tools that have been dropped or mishandled may have to be returned to the Manufacturer for repair(s)
Why is my credit card being declined?
Why is my credit card being declined?
Atlanta Beauty Depot requires the card owner to provide the exact billing address for the billing fields when you check out. Even if you format the address differently it will be denied. Please contact us if it continues to deny your payment.
What forms of payment do you accept?
What forms of payment do you accept?
We accept Visa, Master Card, American Express, Discover, PayPal, ApplePay, SamsungPay, AmazonPay, GooglePay.
Is it safe to use my credit card?
Is it safe to use my credit card?
Yes! We are a Trust Certified Retail Store. All payments are processed through Shopify or Square. Both companies are reputable and widely used payment processing companies that takes security seriously. They employ a range of security measures to protect both merchants and customers during transactions:
Here are some Tips:
Using your credit card can be safe, but it's essential to take precautions to protect yourself from potential fraud or unauthorized transactions. Here are some tips to ensure the safety of your credit card:
1. **Keep your card secure:** Always keep your credit card in a safe place, and never leave it unattended. Don't share your card information with anyone you don't trust.
2. **Regularly check your statements:** Review your credit card statements carefully each month to identify any suspicious or unauthorized transactions. If you spot any discrepancies, report them to your card issuer immediately.
3. **Use secure websites:** When making online purchases, ensure that the website is secure. Look for "https://" in the URL and a padlock symbol in the browser's address bar, which indicates a secure connection.
4. **Protect your card information:** Never share your card details, such as the card number, expiration date, or CVV, over email, phone, or text messages unless you are dealing with a trusted and legitimate entity.
5. **Use strong passwords:** If you have an online account associated with your credit card, use strong, unique passwords to prevent unauthorized access.
6. **Be cautious of phishing scams:** Be wary of unsolicited emails or calls asking for your card information. Legitimate financial institutions will never ask for this information via email or phone.
7. **Enable alerts:** Many credit card issuers offer alerts for unusual activity. Consider enabling these alerts to receive notifications for any suspicious transactions.
8. **Regularly update your contact information:** Ensure your card issuer has your current contact information so they can reach you in case of any issues.
By following these guidelines and remaining vigilant, you can use your credit card safely and enjoy the convenience and benefits it offers while minimizing the risks associated with it.
Why is my credit card not accepted?
Why is my credit card not accepted?
Billing address HAS to match your address that is associated with your credit card.
All "REQUIRED" fields must be populated before finalizing your order
Are your products new and genuine?
Are your products new and genuine?
We only sell new, genuine products in their original packaging.
What is your return policy?
What is your return policy?
We offer a 7-day return. The merchandise has to be shipped back in the original product packaging. We will not accept products with missing parts. Make sure there is sufficient padding to prevent breakage during shipping. Please include a copy of your invoice for faster processing. All returns will need to be returned through USPS.*** After 7 days please refer to the individual item for manufacturer's warranty. The item will need to be shipped back to the manufacturer (not us) for any replacement(s). Warranty information can be found on their website or on packaging.Replacement Blades and shaver foils are non-returnable. Due to new Covid-19 guidelines, we CANNOT accept returns on the following items once they have been opened: straight razors, shears, combs, brushes, liquids, guards, etc. Damaged products have to be reported within 7 days from the delivery date to be resolved as a damaged shipment.